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Kamalion Bot User Kamalion Faqs Faqs

Orders

My payment has been failed. What should I do?
If your payment has been failed, please contact Customer Service where they will be happy to help you and solve your problem, another option is to write an email to info@kamalion.com
How long doies it takes to arrive my purchase?

The product will be shipped on the same business day as the order and will be delivered within a maximum period of 14 business days.

It is noted that delivery times may suffer delays in times of increased orders due to circumstances such as the Christmas campaign due to the fact that transport service providers may be saturated. Delivery days are from Monday to Friday, not counting Saturdays. , Sundays or national holidays.

If for any reason we could not meet the deadlines or delivery date, the Company will inform you of this circumstance and we will give you the option to continue with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid.



I have a promotional code or discount, how do I use it in an online purchase?

Once you have made your purchase, look for the section Add a code Insert it and it will be applied to you before you make your payment.

Can I request an invoice?
The invoice of your order will arrive once the order leaves our facilities to your email, in case any information is missing that has to appear, send an email to info@kamalion.com with the missing information and they will help you without any problem. Once said invoice is generated, it will be sent to the email with which you registered on the website.