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Kamalion Bot User Kamalion Faqs Faqs

Faq Sections

Orders
My payment has been failed. What should I do?
If your payment has been failed, please contact Customer Service where they will be happy to help you and solve your problem, another option is to write an email to info@kamalion.com
How long doies it takes to arrive my purchase?

The product will be shipped on the same business day as the order and will be delivered within a maximum period of 14 business days.

It is noted that delivery times may suffer delays in times of increased orders due to circumstances such as the Christmas campaign due to the fact that transport service providers may be saturated. Delivery days are from Monday to Friday, not counting Saturdays. , Sundays or national holidays.

If for any reason we could not meet the deadlines or delivery date, the Company will inform you of this circumstance and we will give you the option to continue with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid.



I have a promotional code or discount, how do I use it in an online purchase?

Once you have made your purchase, look for the section Add a code Insert it and it will be applied to you before you make your payment.

Can I request an invoice?
The invoice of your order will arrive once the order leaves our facilities to your email, in case any information is missing that has to appear, send an email to info@kamalion.com with the missing information and they will help you without any problem. Once said invoice is generated, it will be sent to the email with which you registered on the website.
Returns & Exchanges
How and when will I receive the refund?

You will receive the refund of your order in the same way in which you made the payment within a period of 48/72 hours.

How do I return a product?

You can send your package back to our facilities, within it, indicate the order reference (9 letters in capital letters) or ticket number and a note with the reason for the return.

The shipping address would be the following:

Kamalion

Polígono Industrial El Pocito Jaraíz de la Vera (10400) Extremadura, España

For any questions or queries, do not hesitate to contact us info@kamalion.com

I am not satisfied with my order. Can I return or exchange it?

You can send your package back to our facilities, within it, indicate the order reference (9 letters in capital letters) or ticket number and a note with the reason for the return.In this case you will bear the shipping costs.

The shipping address would be:

Kamalion

Polígono Industrial El Pocito Jaraíz de la Vera (10400) Extremadura, España

For any questions or queries, do not hesitate to contact us.

Doubts about product
Does my order have a guarantee?

The guarantee of our products is 30 days from the day of purchase. As long as the reference of your order or ticket number is kept.

What do the prices include?

All prices shown on the website include VAT and other local taxes. Orders that include shipping costs will be detailed separately and must be accepted by the customer.

Likewise, it is reported that prices may change at any time, but possible changes will not affect orders that have been confirmed prior to the price change and an order confirmation has been sent.