FREQUENTLY ASKED QUESTIONS

Returns & Exchanges

How and when will I receive the refund?

You will receive the refund of your order in the same way in which you made the payment within a period of 48/72 hours.

How do I return a product?

You can send your package back to our facilities, within it, indicate the order reference (9 letters in capital letters) or ticket number and a note with the reason for the return.

The shipping address would be the following:

Kamalion

Polígono Industrial El Pocito Jaraíz de la Vera (10400) Extremadura, España

For any questions or queries, do not hesitate to contact us info@kamalion.com

I am not satisfied with my order. Can I return or exchange it?

You can send your package back to our facilities, within it, indicate the order reference (9 letters in capital letters) or ticket number and a note with the reason for the return.In this case you will bear the shipping costs.

The shipping address would be:

Kamalion

Polígono Industrial El Pocito Jaraíz de la Vera (10400) Extremadura, España

For any questions or queries, do not hesitate to contact us.

Cookie name	Provider	Purpose	Expiry
cjConsent	kamalion.com	Stores the user's cookie consent state for the current domain	13 months
CookieConsent	kamalion.com	Stores the user's cookie consent state for the current domain.	1 year
cookiesplus	kamalion.com	Stores cookie preferences.	1 année
df-random-userid	Doofinder	Cookie required for the operation of the Doofinder web browser.	Persistent
df-session	Doofinder	Cookie required for the operation of the Doofinder web browser.	Persistent
PHPSESSID	kamalion.com	Preserves user session state across page requests	Session
PrestaShop2-#	kamalion.com	This cookie allows the user's sessions to be kept open during their visit and allows them to place an order or a whole series of functions such as: date the cookie was added, language selected, currency used, last product category visited, recently viewed products, agreement of use of site services, customer identifier, connection identifier, last name, first name, connected status, your encrypted password, email related to the customer's account and the cart identifier.	480 hours
td	Google Tag Manager	Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.	Session

Cookie name	Provider	Purpose	Expiry
_gid	Google	It is used to send data to Google Analytics about the visitor's device and behavior. Track the visitor across devices and marketing channels.	Session
_pk_id#	Matomo	To store a unique user ID.	1 year
_pk_ses#	Matomo	Short-lived cookies, used to temporarily store user view data	Session

Cookie name	Provider	Purpose	Expiry
ads/ga-audiences	Google	Google AdWords uses these cookies to re-engage visitors who are likely to convert to customers based on the visitor's online behavior on the websites.	Session
collect	Google	It is used to send data to Google Analytics about the visitor's device and behavior. Track the visitor across devices and marketing channels.	Session
lastExternalReferrer	Facebook	Detects how the user reached the website by registering their last URL-address.	Persistent
lastExternalReferrerTime	Facebook	Detects how the user reached the website by registering their last URL-address.	Persistent
_fbp	Facebook	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.	3 months
_ga	Google	Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.	2 years
_gat	Google	Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.	2 years
_gat_gtag_#	Google	Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.	1 day
_ga_#	Google	Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.	2 years
_gcl_au	Google	Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.	3 months

Which company is responsible for processing your data?	KAMALIONLINE, S.L.U, (hereinafter, “KAMALION”).
Why do we process the data that we collect from you?	We process your data in order to provide you with KAMALION's services, to send you information about our services and to process and respond to your requests and doubts. + info
What is the legitimacy of the processing of your data?	These data are necessary to deliver the Product purchased through the Website, as well as the consent you have given us in accordance with our Privacy Policy for the execution of a Contract. + info
Will your data be transferred or ceded?	Yes, your data may be transferred to third party companies in order to correctly fulfil the purposes of the processing.+ info
What are my rights?	The data subject has the right to exercise his/her right to:- Access.- Rectification.- Deletion.- Opposition.- Data portability.- Limitation of processing.- Not to be subject to automated individualised decisions. + info
Is your data used for profiling or segmentation?	No, KAMALION does not use any of your data for this purpose. + info
Do you have doubts?	If you have any questions or suggestions, or if you want to unsubscribe, please contact us by sending an email to the following address: info@kamalion.com. +info

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Returns & Exchanges